Work planning & delegation
Plans the team's work and delegates routine, defined tasks consistently in line with approved procedures, referring to their own manager when needed.
In this journey
- Turns the work assigned to the team into a written weekly work plan that states each task's owner, due date and required output, choosing each owner after checking their current workload and experience with that type of task.
- Writes a handover message for a delegated task that specifies the expected output, the deadline and the decisions the employee may take without referring back.
- Distinguishes between following up a delegated task at pre-agreed checkpoints and updating its status in the plan or task system, and frequent unplanned intervention.
- Escalates a task at risk of delay to their manager before the deadline, stating the reason for the delay and a proposed alternative.