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Competency Engine

The competencies positions need, taught in short multimedia journeys, and maturity models that link an organisation to its people's competencies.

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A Lubab product

Competency Engine

The competencies positions need, taught in short multimedia journeys, and maturity models that link an organisation to its people's competencies.

  • Competency 10
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The subscription is free. It keeps your progress and opens every unit.

What you get

  • A catalog of the competencies positions need, each with two levels and a guide built on recognised sources.
  • A learning journey of about a quarter of an hour: narrated slides, charts, interactions and chosen videos.
  • A pre-test and a post-test of situational questions measure what you actually learned.
  • My path: placement, a record of the competencies you attained, and a follow-up after thirty days.
  • For organisations: maturity models that link an organisation to its people's competencies.

What is inside

10 units

Competency

10 units
Learning-needs analysis Learning-needs analysis is identifying the gap between current and required performance at organisation, role and individual level, then judging whether trai... Interactive Free Training design & evaluation The ability to turn the organisation's performance needs into training programmes with measurable objectives, aligned activities and aligned assessments, and... Interactive Free Service-process execution & case management The ability to run the approved service process and manage every request as a case with a beginning, a path and a documented end: received, understood and cl... Interactive Free Complaint handling & service recovery The ability to receive, record, assess and resolve complaints from members of the public and service users fairly and within approved timeframes, while repai... Interactive Free Service standards & SLAs The ability to apply published service standards and internal and external service level agreements (SLAs), to monitor compliance with them, and to design an... Interactive Free Voice-of-customer measurement Voice-of-customer measurement means collecting customers' opinions, feedback and complaints systematically from all service channels. The data is then classi... Interactive Free
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This is a sample of your workspace. Subscribers get every unit, saved progress and a learning profile.

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