Competency Engine
The competencies positions need, organised by domain. Each has two levels, foundational and advanced, and each level a short multimedia learning journey you finish in a quarter of an hour.
Training & development
2 competenciesCustomer service & experience
6 competencies
CE-D03-01
Service-process execution & case management
Functional
Ready to learn
CE-D03-02
Complaint handling & service recovery
Functional
Ready to learn
CE-D03-03
Service standards & SLAs
Functional
Ready to learn
CE-D03-04
Voice-of-customer measurement
Functional
Ready to learn
CE-D03-05
Frontline communication
Functional
Ready to learn
CE-D03-06
Customer-journey mapping
Functional
Ready to learn