Positions
A position is a bundle of competencies at required levels. Leadership competencies come from the position's management tier, not from its specialty.
HR & talent
Training & development
Customer service & experience
Customer-service specialist
Non-supervisory
5 requirements
Complaints officer
Non-supervisory
4 requirements
Contact-centre agent
Non-supervisory
4 requirements
Service supervisor
First-line (section head)
5 requirements
Head of a customer-service section
First-line (section head)
5 requirements
Director of a customer-service department
Middle (department director)
5 requirements